WASHINGTON, Pa. — Group Financial institution has named Benjamin Brown director of consumer expertise and innovation.
On this newly created management position, Brown will oversee the technique, planning and execution of the financial institution’s consumer expertise initiatives aimed toward reaching larger consumer satisfaction and retention, elevated effectivity, development, and profitability. As a member of the chief staff, he’ll oversee the advertising and marketing, communications, and worker engagement capabilities.
“Ben’s deep relationships and connections locally will deliver large worth to Group Financial institution as we embrace the modifications our trade is going through and set up ourselves because the premier impartial financial institution within the area,” mentioned John H. Montgomery, president and chief government officer. “He’ll play a pivotal position as we develop and meet the evolving wants and expectations of our consumer base.”
Beforehand, Brown was CEO and director of operations of the Mon Valley Alliance and Mon Valley Alliance Basis, which serve the Mon Valley area with industrial, enterprise and group growth actions to drive financial development. He has been pivotal in bringing transformational tasks to the area, serving as a accomplice to corporations seeking to develop and increase, and bridging the hole between non-public, public and governmental companies to realize larger progress. He has held management roles within the banking and monetary companies trade with the Financial institution of North Georgia and has earlier expertise with the Federal Reserve Financial institution of Atlanta.
“My want is to offer an environment of fantastic service and I stay up for serving to Group Financial institution proceed its evolution, bringing new merchandise and applied sciences to market that assist our purchasers obtain their targets right now, tomorrow and sooner or later,” mentioned Brown. “With the transformation of the monetary system occurring at a speedy tempo, we stay up for persevering with our historical past of innovation and consumer service that has served the financial institution and its purchasers effectively for greater than 120 years.”
A resident of East Washington, Pa., Brown earned a bachelor of enterprise administration in banking, finance and actual property from the College of Georgia. He has additionally accomplished quite a few coaching applications by way of the Federal Reserve System, targeted on persevering with schooling courses and particular coaching associated to financial growth.