Monetary Providers UC Case Research in Focus: Cisco Webex and UniCredit

The pandemic introduced a number of recent alternatives for the monetary providers trade, identical to many different sectors throughout the globe. Confronted with the brand new challenges of lockdowns and journey restrictions, manufacturers within the monetary providers house wanted to discover a manner of empowering their groups to proceed working successfully, wherever they have been. 

The implementation of UC options delivered via the cloud grew to become a desk stakes funding for a lot of organisations. UCaaS and collaboration instruments are actually among the important sources in any firm, guaranteeing staff can proceed to thrive wherever the altering panorama would possibly take them. Happily, there are many glorious distributors on-hand to assist groups transition into the brand new age of labor. 

When UniCredit, a pan-European business financial institution with investing and company banking choices, wanted to evolve through the pandemic, Cisco Webex emerged as the final word software for innovation.

Let’s have a look at how Cisco Webex helped UniCredit to outlive the pandemic.

Addressing the Sudden Demand for Distant Work

UniCredit, a number one pan-European business financial institution providing a spread of company and funding banking choices, was already amid an important digital transformation initiative in 2019 earlier than the pandemic started. Regardless of this, like many corporations, the UniCredit model felt the pressure of getting to instantly speed up into a brand new age of labor a lot sooner than anticipated.

When the pandemic began prompting lockdowns and journey restrictions in 2020, UniCredit determined it wanted a scalable, versatile answer to assist it thrive. Earlier than the pandemic, face-to-face conferences with shoppers had been a core a part of how the enterprise operated. When the pandemic hit, the group wanted a approach to assist staff in a distributed workforce and guarantee a constant stage of wonderful customer support. 

With monetary service experience and merchandise supplied in 13 core markets throughout Europe and 16 nations worldwide, the group wanted a scalable and safe answer. Even with the digital transformation journey already in full swing for the model, some nations nonetheless wanted additional assist shifting into the unified communication and collaboration pipeline.

Cisco Webex to The Rescue

Throughout the pandemic, UniCredit was one among many banking and monetary providers corporations to right away shift the workforce into the cloud when the virus started to unfold. By February 21st, 2020, all of the 60,000 staff working in Italy have been already working remotely. 

Sadly, this positioned vital pressure on the VPN answer UniCredit was already utilizing to assist empower its group. On February 20th, solely round 4,000 folks have been working remotely. By 21st, the quantity had elevated by about 15 occasions. The corporate wanted a completely operational distant work answer, providing sensational UCaaS performance and dealing independently from the VPN platform to maintain UniCredit working easily. 

Although the UniCredit group solely had a matter of days to get its new answer ironed out, it already knew which firm it will be working with. Cisco and the Webex ecosystem made good sense because the go-to service for the UniCredit group. The enterprise was already utilizing the Cisco Telepresence platform, and Webex’s cloud-based answer was completely suited to the group’s distant working necessities.

Based on UniCredit, the enterprise needed to supply its groups an answer that was simple to make use of and strong, providing high-quality video and voice calling. Cisco Webex supplied these advantages, and it was already totally compliant with all banking laws concerning privateness and cybersecurity. The system might additionally work throughout numerous units, which was an important issue. 

A Versatile and Scalable Cloud Resolution

As a result of, like many corporations, UniCredit had no concept how lengthy its firm could be caught in restrictions and out of the workplace, they felt it was important to implement a extremely versatile and scalable answer they might handle remotely. The Webex service from Cisco allowed UniCredit to safe 7000 emergency licenses instantly in order that they might start onboarding their group.

Familiarity with the Cisco Telepresence ecosystem, mixed with the convenience of use of the Webex platform, have been a major assist, in keeping with UniCredit, guaranteeing their IT group might keep forward of the disaster. What’s extra, Cisco presents a spread of easy-to-understand tutorial movies and on-line content material to assist new customers uncover Webex. 

These reference supplies supplied insights into utilizing vital instruments to ship invites, be part of a gathering, or leverage numerous voice, video, chat, and file-sharing options. Most customers began leveraging the answer with minimal help, which meant the IT group might give attention to different methods to maintain UniCredit operational. 

UniCredit believes Cisco and Webex delivered the folks and expertise required to entry a sustainable, purposeful, and scalable response to an unpredictable scenario. With as much as 1,000 folks now connecting through Webex at one time, the corporate has been capable of deliver conferences to folks’s properties, which ensures they will preserve an open dialogue with colleagues and shoppers alike.

Although the Cisco Webex implementation was initially meant to be a brief answer for navigating the lockdown, it grew to become a helpful and important further software for enhancing distant work for colleagues on an ongoing foundation in exterior and inside interactions.

Now, UniCredit wealth managers use Webex to supply private consultations to shoppers, and funding bankers use the identical expertise for interactions with shoppers frequently. What’s extra, UniCredit’s group has tailored to the brand new methods of working at an unbelievable tempo, with greater than 295,000 conferences scheduled in a single yr alone.

The Excellent Match at a Difficult Time

Numerous corporations have needed to shift to a special office type within the final couple of years. UniCredit was one of many few monetary providers corporations capable of make this transition seamlessly, due to the selection of the best expertise supplier. 

The corporate was capable of scale Webex entry in file time and depend on the expertise immediately to boost worker collaboration and buyer expertise. 



Financial Services UC Case Study in Focus: Cisco Webex and UniCredit

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